How do successful lawyers think?
What is success for a lawyer?
Ask a hundred attorneys and you will get a hundred responses varying from high billable hours to large settlements or a great rating. Success may be winning at trial or publishing an article in a practice area showing their own expertise on a particular matter. These are all certainly “wins” for the attorney, but are they always “wins” for the client?
At Easler Law, success is measured by client satisfaction, not just attorney results.
We Are Your Champion
As a client-centric firm, we believe in being more proactive than reactive. That means we provide both active and passive support to our clients. Active assistance is handling the matters you bring directly to us, like incorporating a business entity, establishing a trust, closing a real estate transaction, or drafting an offering memorandum.
Passive assistance is keeping an eye out for your best interests, like giving you a heads-up when we see a tax code change might affect your tax planning strategy or, if desired, introducing you to a prospective client, vendor, investor, advisor, or other individual with the potential to benefit you or your business.
We Keep Clients Informed
Clients can only be happy with our services if they actually know what we do for them when we are doing it. Our clients will be informed of every major development in a particular matter and can request status updates at any time.
We Are Responsive
We answer our phone and email during business hours. It is our firm’s policy that all client communication after-hours receive a call-back or email response within the next business day.
We Are Flexible
Simple or complex, our firm is committed to handling a wide array of matters for our clients ranging from hour-long contract reviews to multi-year projects spanning a wide array of practice area specializations.
We Pay Attention
We ask the right questions from the outset and actually listen to the responses. Every client defines a “win” differently and it’s our job to discover what that means and how to achieve it.
We Set Expectations
Not every conclusion to a matter can live up to expectations. Setting realistic goals and outlining probable outcomes early on is a critical part of keeping our clients happy.
We Provide Options
Most destinations have a variety of paths to take. Likewise, most legal matters have an assortment of strategies to reach the same conclusion. Exploring and explaining the best options for the client to achieve a desired outcome is critical to client satisfaction.
We Value Quality Over Quantity
Some firms think size matters more than quality and approach each matter like an assembly line and each client like a number. At Easler Law, we know that lasting firm-client relationships follow a simple formula of trust, results, and understanding. Understanding the client leads to obtaining the best results. The better the results, the greater the trust in our firm.